Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Meltham | GPhC Registration No. 9012511
Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our online pharmacy weight loss clinic. Please read it carefully before using our services.

Who We Are

Pharmacy Weight Loss Meltham is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Meltham and across the UK. As a data controller, we are responsible for how your personal and medical information is handled.

Data We Collect

When you use our services, we may collect the following types of information:

• Personal details: Full name, date of birth, address, email address, and phone number.
• Health and medical information: Medical history, current medications, weight, BMI, and any other clinical details required to safely provide weight loss treatment.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, device information, and usage data collected when you visit our website.

How We Use Your Data

We use your personal and medical data to:

• Assess your suitability for weight loss treatment and dispense medication safely following pharmacist approval.
• Process your order and arrange delivery, which typically arrives within 1 working day once approved by our pharmacist.
• Communicate with you about your consultation, order status, or any clinical concerns.
• Maintain accurate medical and dispensing records as required by GPhC regulations and UK law.
• Improve our website and services based on user behaviour and feedback.
• Comply with our legal, regulatory, and professional obligations.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare (processing of special category health data under Article 9 UK GDPR).

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Help us understand visitor behaviour so we can improve our service.
• Marketing cookies: Used where you have given consent to receive relevant information about our services.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

• Healthcare providers: Where clinically necessary, we may share relevant medical information with your GP or another healthcare professional involved in your care.
• Service providers: Trusted third parties who assist us in operating our website, processing payments, or delivering orders. These parties are bound by strict data processing agreements.
• Legal obligations: Where we are required by law, a court order, or a regulatory authority such as the GPhC to disclose information.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

Data Retention

We retain your personal and medical records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where required by law. After this period, data is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request correction of inaccurate data, ask for your data to be deleted where appropriate, object to or restrict certain types of processing, and request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

Data Security

We take the security of your data seriously and use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. Our website uses encryption (SSL/TLS) to secure data transmission.

Contact Us

If you have any questions about this privacy policy, how we use your data, or wish to exercise your rights, please contact us:

Pharmacy Weight Loss Meltham
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.