Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Meltham | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and applicable data protection law.

1. Who We Are

Pharmacy Weight Loss Meltham is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Meltham and across the UK. We act as the data controller for all personal information you provide to us.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: full name, date of birth, gender
• Contact data: email address, phone number, delivery address
• Health data: medical history, current medications, weight, BMI, and other clinical information required to assess your suitability for weight loss treatment
• Payment data: billing information processed securely through our payment provider
• Technical data: IP address, browser type, and usage data collected when you visit our website

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatment through our pharmacist consultation process
• To dispense and deliver approved medications — typically within 1 working day of pharmacist approval
• To maintain accurate and secure patient records
• To communicate with you about your treatment, orders, and any clinical concerns
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To respond to your enquiries and provide ongoing patient support

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and where health data is involved, the provision of healthcare treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: necessary for the website to function correctly
• Analytics cookies: help us understand visitor behaviour so we can improve our service
• Preference cookies: remember your settings and choices

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Delivery providers to fulfil your medication orders
• Payment processors to handle transactions securely
• IT and platform providers who support the operation of our website and systems
• Regulatory bodies such as the GPhC or NHS, where we are legally required to disclose information
• Healthcare professionals involved in your care, where clinically appropriate

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with pharmacy and healthcare regulations. After this period, data is securely deleted or anonymised unless we are required to retain it for longer by law.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All sensitive information is transmitted using secure encryption protocols.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask for erasure in certain circumstances, and object to or restrict how we process your data. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Meltham
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk